Returns & Refunds Policy

This policy outlines the terms and conditions for returning a puppy and receiving a refund.

Return Period:

You have a 10-20 day window to return a puppy from the delivery date (or the date a third-party representative receives the puppy). This return period applies only if the puppy has a hereditary problem or illness confirmed by a certified veterinarian.

Return Conditions:

To be eligible for a return, the following must be true:

• The puppy was purchased within the last 20 days.
• The puppy's health condition remains the same as when delivered.
• The puppy has been examined by your veterinarian.
• The issue is a hereditary problem.
• For illnesses incurred during delivery, vet fees must exceed $100.

We reserve the right to refuse returns that don't meet these conditions.

Refunds:

Refunds will be issued within 3 days of receiving the returned puppy. You will not incur any fees for the refund. We cover the cost and risk of returning the puppy. A puppy of equal value will be refunded, using the same payment method as your original purchase.

Contact Us:

For questions about this policy, please contact us via email or phone.

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The Mission and Background of the National Animal Interest Alliance The Mission of the National Animal Interest Alliance is to promote the welfare of animals, to strengthen the human-animal bond, and safeguard the rights of responsible animal owners and professionals through research, public education and sound public policy. NAIA’s unique role is to provide a balanced, fact-based approach to animal welfare issues based on the expertise and perspective of those who live and work with animals. NAIA endorses the development and advancement of high standards of care for pets, livestock, lab animals, and animals used in sport, recreation, and education. Many of our members serve on local, state, and national advisory boards dedicated to developing laws, policies, and regulations governing the interactions between people and animals. They volunteer in animal shelters, participate in breed or species rescue efforts, teach dog obedience classes, organize public education seminars and events, and share their expertise with newcomers to their field and the general public.
NAIA is a moderate organization that supports the rule of law and opposes illegal acts whether committed by animal abusers or animal rights extremists. NAIA also opposes so-called educational campaigns that use "consciousness-raising" exercises that depend on sensationalism or misrepresentation of facts about animal issues. Such distortions lead to widespread misunderstandings of critical issues that ultimately damage people, animals and society. Small puppies will be more comfortable and safer if they travel in a crate. Do not assume that you will be able to hold a wiggly puppy in your arms when they experience all the new sights, sounds and smells at the clinic. At the very least, puppies need to be under control at all times using a leash and collar or harness.
We take pride in raising our puppies to be happy, healthy, and ready for their adopted homes. We provide comprehensive socialization for our puppies, since it is one of early cancellation If you early cancel, we’ll provide a full credit or refund!